Who we are
- Who we are
- Our website
- Our collection and use of your personal information
- Transfer of your information out of the UK and EEA
- Cookies and similar technologies
- Your rights
- Keeping your personal information secure
- How to complain
- How to contact us
- Do you need extra help?
This website is operated by Doctoria Limited. We are an online platform which connects patients and doctors for video medical consultations.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The website may link to other websites owned and operated by certain trusted third parties e.g. Stripe for who are our payment processor. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, pay for the services via the website and post material to our website.
We collect this personal information from you either directly, such as when you register with us, contact us or pay for the services via the website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
- your name and contact details including email address and telephone numbers
- details of any feedback you give us by phone, email or post
- information about the services we provide to you
- your account details, such as username and login details
We use this personal information to:
- create and manage your account with us
- verify your identity
- provide the services to you
- customise our website and its content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
- improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
Further information—the personal information we collect, when and how we use it
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
Who we share your personal information with
We share your personal information with Google Analytics to collect details of how you use our website, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our website (including behaviour patterns and the tracking of visits across multiple devices). All the information that is collected is anonymous and is only used to improve how our website works.
We also use a number of carefully selected third parties to supply us with the products and services necessary for us to perform our contract with you. We will only share your information with our suppliers where it is necessary for them to provide us with the products and services we need. We share your personal information with GoDaddy.com who provide us with a managed service for the storage of data on their services.
Some of those third party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Transfer of your information out of the UK and EEA
We may transfer your personal information to the USA which is located outside the United Kingdom (UK) and European Economic Area (EEA) in order to enable us to integrate with other platforms.
The USA does not have the same data protection laws as the UK and EEA. The European Commission has given a partial adequacy finding for the USA relating to personal data transfers covered by the EU-US Privacy Shield framework. Therefore any transfer of your personal information will be subject to the EU-US Privacy Shield framework that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Cookies and other tracking technologies
We would like to send you information about our services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We would also like to share your information with selected partners so that they may send you information about their products and/or services. We will only do this if you have consented to us doing this.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you first register with us.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
- using the ‘unsubscribe’ link in emails
It may take up to 7 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
If you would like to exercise any of those rights, please:
Keeping your personal information secure
- email, call or write to us,
- let us have enough information to identify you (e.g. registration details),
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
How to contact us
If you wish to contact us, please send an email to email@example.com, write to 54 St James street, Liverpool L1 0AB or WhatsApp 00 44 7423177115.