Privacy Policy

This privacy policy explains how we collect, use, and protect your personal data when you use our website www.doctoria.co.uk. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 under the laws of England and Wales.

Who we are
This website is operated by Doctoria Ltd., a UK-based company owned by Ozana Labs Inc. (USA). We develop and operate Doctoria, an AI-powered platform providing real-time translation and language access tools for healthcare and emergency service providers.

Our website
This policy applies to your use of www.doctoria.co.uk. We may link to other services, including those provided by trusted third parties such as GoDaddy (hosting), Google Analytics (usage tracking), and OpenAI and Google Cloud (AI tools). Please refer to their privacy policies separately. We are not responsible for their content or practices.

What personal information we collect
We may collect the following personal information:

• Name, email address, and phone number
   
• Professional or business details if you request access or information
   
• Website usage data through cookies
   
• Any feedback or messages you choose to send us
   

We do not knowingly collect sensitive health data or personal data relating to children.

How we use your personal information
We use your information to:

• Communicate with you about product updates or beta access
   
• Provide support or respond to your inquiries
   
• Improve our website and services
   
• Fulfil our legal obligations
   

We rely on consent, contract (if applicable), or our legitimate interest as our legal basis for processing personal data.

Cookies
We use cookies and Google Analytics to understand how users interact with our website. You may disable cookies in your browser settings. Please see our Cookie Policy for further information.

Marketing
If you opt in, we may send you updates about Doctoria. You may unsubscribe at any time using the link in our emails or by contacting us.

Data sharing and transfers
We do not sell your data. We may share data with:

• GoDaddy (hosting services)
   
• Google Analytics (usage tracking)
   
• OpenAI and Google Cloud (AI infrastructure)
   

We may transfer your data outside the UK, including to the USA. Such transfers will follow legally approved safeguards such as standard contractual clauses.

Security
We take security seriously. Your data is protected using encryption, access controls, and secure infrastructure. In the unlikely event of a breach, we will notify affected individuals and the relevant authorities if required.

Your rights
You have the right to access, correct, delete, or restrict your personal data. You may also object to processing or request data portability. To exercise your rights, contact us using the information below.

Complaints
If you have concerns, please contact us at office@doctoria.co.uk.
You also have the right to contact the UK Information Commissioner’s Office at https://ico.org.uk/concerns.

Changes to this policy
This privacy policy was last updated on 3 August 2025. Any changes will be posted on this website.

Contact
For any questions, contact:
Doctoria Ltd.
Email: office@doctoria.co.uk