Health Inequalities & Accessibility
Language should never stand between a patient and safe care. Ozana AI Interpreter, developed by Doctoria™ Ltd, supports clinicians and patients who do not share a language through real-time AI interpretation and bilingual consultation summaries, helping more people understand and take part in their own care.
Why language access matters
Patients with limited English can find it harder to describe symptoms, understand treatment options and follow care instructions. When an interpreter cannot be booked in time, consultations may be delayed, shortened or left to family members to interpret. Ozana AI Interpreter gives care teams an on-demand option, so communication support is there when it is needed.
How Ozana AI Interpreter supports accessibility
Real-time interpretation
Spoken conversations are interpreted in both directions as they happen, across 80+ languages.
Bilingual consultation summaries
Key points are summarised in English for the care team and in the patient's language, so patients can look back on what was discussed.
Available when it is needed
No advance booking, including out of hours, so a language barrier does not have to delay care.
Alongside human interpreters
It complements booked interpreter services rather than replacing them.
Our responsible AI commitments
- Clinicians stay in control. AI interpretation supports clinical conversations and never replaces clinical judgement.
- A human interpreter can be requested at any point, for example for complex or sensitive conversations.
- Patients should be told when AI interpretation is being used.
- Zero data storage. Audio and text are not retained after the session ends.
- Privacy by design, with processing aligned to UK GDPR.
Frequently Asked Questions
Improve language access in your service
See how Ozana AI Interpreter could support patients and care teams in your organisation.